Terms & Conditions

Sapphire Cleaning reserves the right to amend any part of these terms and conditions throughout the duration of the contract.

By requesting the services of Sapphire Cleaning via telephone, e-mail, or various  websites the Client agrees to be bound by these Sapphire Cleaning Terms & Conditions.

1. REGULAR DOMESTIC AND COMMERCIAL CLEANING SERVICES

1. Minimum of 2 hours per cleaning visit applies unless agreed otherwise.

2. Work carried out by Sapphire Cleaning will be done so at the agreed rate which is confirmed with the client before any work is to be commenced.

3. Sapphire Cleaning reserves the right to suspend cleaning services if monthly payments are missing.

4. Sapphire Cleaning estimate the time required to clean each property based on similar sized establishments, however some cases are difficult to estimate so some flexibility is required.

5. Client agrees to provide a list of tasks if special attention is required: all cleaning materials and equipment for these tasks will be provided by Sapphire Cleaning within reason.

6. Client understands that the rate quoted includes cleaning services/labour, chemicals and equipment.

7. Sapphire Cleaning will not be responsible for triggering any alarm systems. Client should give any special instructions for deactivation/activation of any household alarm system before work is to take place.

8. Sapphire Cleaning reserves the right not to commence with the job in hand if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Sapphire Cleaning also will not continue with the job if for any reason water and/or power is not available.

2. END OF TENANCY CLEANING/ AFTER BUILDERS CLEAN.

1. Minimum of 4 hours per cleaning visit applies.

2. Sapphire Cleaning provides end of tenancy, one-off and spring cleaning at a rate which is agreed with the client(s) at the time of them agreeing to hire Sapphire Cleaning for their services.

3. Sapphire Cleaning estimate the time required to clean each property based on similar sized establishments, however in some cases clients properties may be difficult to estimate and so some flexibility may be required.

4. Client agrees to provide a list of task if special attention is requested. All cleaning materials and equipment will be provided by Sapphire Cleaning for these tasks.

5. The client understands that the price he/she has been quoted is based on the size of the property and any additional work detailed on said quote.

6. Sapphire Cleaning will not be responsible for triggering any alarm systems. Client should give any special instructions for deactivation/activation of any household alarm system before work is to take place.

7. Client is advised that all deep cleaning jobs such as end of tenancy, after builders, after party and or badly neglected property may take considerably more time than a general clean.

8. Sapphire Cleaning reserves the right not to commence with the job in hand if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Sapphire Cleaning also will not continue with the job if for any reason water and/or power is not available.

3. CARPET/OVEN CLEANING SERVICES

1. All carpet/oven cleaning services orders are subject to a £45.00 minimum spend.

2. Sapphire Cleaning reserves the right to amend the initial quotation should the Client’s original requirements change.

3. Differences in excess of 10% will be discussed with the Client prior to the start of the work.

4. Should the task previously quoted for via a phone call or email be considerably worse than described additional charges may be applied.

5. Sapphire Cleaning reserves the right not to commence with the job in hand if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Sapphire Cleaning also will not continue with the job if for any reason water and/or power is not available.

4. PAYMENTS

1. Payment is requested within the notice period mentioned on the top right of the invoice, once received by the client please do let Sapphire Cleaning know if there is any issues paying said invoice.

2. Payments can be made via cash, card or cheque on completion of the service or at the end of each month upon receiving an invoice.

3. Client understands that any ‘late payments’ may be subject to additional charges.

4. If payment has not been received after 30 days of invoicing a charge of 10% will be added on top of the initial invoice, this will be done when clients invoice reaches 30 days overdue and has received 2 reminder emails. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.

5. All payments must be made in Great Britain Pounds.

5. COMPLAINTS AND CLAIMS

1. Client accepts and understands that poor service, damage and/or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.

2. If a Client is not completely satisfied with the cleaning services, Sapphire Cleaning will re-clean any areas and item/s on the next scheduled visit.

3. All claims will be dealt with as soon as humanly possible.

4. Complaints must be reported on completion or in the following 24-hour period.

5. All fragile and highly breakable items must be secured or removed.

6. Key replacement/locksmith fees are paid only if keys are lost by our cleaners.

7. Client should appreciate that carpets often will not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and cleaning cannot rectify this. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. Sapphire Cleaning Company will use its best efforts to provide a good result but Clients are asked to be aware of these limitations which are common to all cleaning operations.

8. In case of damage caused by our cleaners, Sapphire Cleaning will try to repair the item/s. If the item/s cannot be repaired Sapphire Cleaning will rectify the problem through either replacing the item/s, crediting the client with the pound (£) value of the item or through the use of our insurance company.

9. Sapphire Cleaning accept responsible for: delayed cleaning visit due to a traffic congestion, postponed service due to broken equipment and will rectify this as soon as possible however Sapphire Cleaning reserve the right to not accept responsibility if the job is not complete due to lack of water or power, third party entering or present at Client’s premises obstructing the cleaning process.

6. INSURANCE

1. Sapphire Cleaning has a Public and Employer’s liability insurance. The policy will cover any accidental damages caused by a cleaner working on behalf of Sapphire Cleaning, reported within 24 hours of service date.

2. Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc, any other items, instability of which the Client is already aware for such us appliances or any fixtures. The Client is obliged to warn Sapphire Cleaning or the cleaners about appliances that are poorly fixed or not in full working order.

3. Sapphire Cleaning reserves the right to refuse to share any of the confidential company’s documents.

7. CLIENT SATISFACTION

1. Client understands that he/she is not entitled to any refunds.

2. If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, Sapphire Cleaning reserves the right to return a cleaner and re-clean any areas and items to Client’s satisfaction. Therefore, the Client must allow the cleaner to be returned and he/she should be present at all times during the re-clean visit.

3. Sapphire Cleaning reserves the right to return a cleaner not more than once.

8. CANCELLATION

1. Client may cancel the scheduled cleaning job up to 48 hours prior to the agreed start time. However, extreme circumstances will be considered on a case by case basis.

2. If the client is a regular customer with set weekly hours and time slots and they wish to cancel they must give 14 days notice via phone, email or letter. Usual services will continue for the 14 days notice period.

3. Client agrees to pay 50% of the quote as a cancellation fee if he/she cancels or changes the date/time less than 48 hours prior to the scheduled appointment.

4. Clients agrees to pay 50% of the quote as a cancellation fee in the event of a lock- out caused by our cleaners being turned away; no one home to let them in; no water or power available at Client’s premises or problem with client’s keys. If keys are provided they must open the lock without any special efforts or skills.

5. If an initial deposit has been paid to Sapphire Cleaning then Client agrees that deposit funds may be used to cover the cancellation fee.

9. AFTER CANCELLATION OF THE CLEANING SERVICE

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

Sapphire Cleaning reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.