Sapphire Cleaning Privacy Policy

Last Updated: 01/01/2025

1. Introduction

At Sapphire Cleaning, we respect your privacy and are committed to protecting any personal data you provide us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.

By using our website and services, you consent to the practices outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, and address when you make an enquiry or request a service.
• Payment Information: When you make payments for our services, we collect necessary billing details (processed securely through third-party payment providers).
• Job Applications: If you apply for a role with us, we may collect your CV, employment history, and references.

2.2 Information We Collect Automatically

When you visit our website, we may collect:

• Device & Browsing Information: IP address, browser type, pages visited, and time spent on our site.
• Cookies & Tracking Technologies: See our Cookie Policy for details.

2.3 Information from Third Parties

We may receive personal data from external sources, such as:

• Public databases
• Business partners or referrals
• Social media platforms (if you interact with our content)

3. How We Use Your Information

We use your data to:
✔ Provide our cleaning services – Process bookings, respond to enquiries, and manage accounts.
✔ Improve our website & customer experience – Analyse visitor interactions and enhance usability.
✔ Marketing & Communication – Send promotional emails or service updates (with opt-out options).
✔ Legal & Security Purposes – Detect fraud, comply with legal requirements, and maintain security.

4. Legal Basis for Processing Your Data

We process personal data based on the following legal grounds:

• Contractual Obligation: When you book services with us.
• Legitimate Interest: To improve our services and ensure business security.
• Consent: When you subscribe to marketing communications.
• Legal Compliance: When required by law.

5. How We Share Your Data

We do not sell your personal information. However, we may share your data with:

• Service providers & subcontractors – To assist in providing our cleaning services.
• Payment processors – To handle transactions securely.
• Legal authorities – When required for compliance with legal obligations.

6. Data Security & Retention

We take appropriate security measures to protect your data, including:
✔ Secure servers & encryption for data storage.
✔ Restricted access to personal data for authorised personnel only.
✔ Regular monitoring to prevent unauthorised access.

We only retain personal data for as long as necessary for its intended purpose or legal requirements.

7. Your Rights

You have the following rights under UK data protection laws:

• Access – Request a copy of your data.
• Correction – Update inaccurate or incomplete information.
• Deletion – Request removal of personal data (subject to legal obligations).
• Objection & Restriction – Limit how we use your data in certain circumstances.
• Data Portability – Request transfer of your data.

To exercise your rights, please contact us at admin@sapphire-cleaning.co.uk.

8. Marketing Preferences

You can opt out of marketing communications by:

• Clicking the “Unsubscribe” link in our emails.
• Contacting us at admin@sapphire-cleaning.co.uk

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing any data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

📧 Email: admin@sapphire-cleaning.co.uk

By using our services, you acknowledge and agree to this Privacy Policy.